Thursday, March 20, 2008

Heap CRM



 Heap CRM
A customer relationship management (CRM) application should make your life simpler not more complicated. Heap is designed to be simple. It has simple functions like messaging, calendars and contacts; but it ties them all together so you can see the relationships between these items. You can easily run reports on this data, or if you wish, export the data. Heap does what you need then gets the heck out of your way.

Main Features:
- Dashboard
- Messages
- Calendar
- Contacts
- Reports (Now with Goals)
- Event Templates (Sales-force Automation)
- E-Mail Integration (Now with E-Mail History)
- Specialized iPhone Interface

Monday, May 14, 2007

The International Travel Agency

The labs in this course reference the fictitious International Travel Agency (ITA) , which maintains a global data network . The ITA business scenario provides a tangible, real-world application of the concepts introduced in the labs. Use the diagram of ITA's WAN topology to familiarize yourself with the company and its network